Job Description
As a Background Check Support Specialist, you will be responsible for tier 1 technical support and background check processing. You will be a technical resource for your clients as they use ClearCompany Screening Services to achieve their missions. This role requires someone who is able to perform basic troubleshooting, and able to form a partnership with our clients. You will also work with the client’s Customer Success Manager, Account Manager, and Implementation Manager to ensure the client is getting a superior experience with our product and services.
Day to Day tasks
- Set up and configuration of new client accounts
- Address Tier 1 service questions surrounding background check services we offer
- Serve as a point of escalation for our Support team
- Communicate with internal stakeholders and departments
- Collaborate with our 3rd Party service providers to address client issues and concerns
- Administer and monitor the applicant queue, ensuring timely processing of orders
- Adhere to correct legal policies and procedures
During the first 30 days you will:
- Familiarize yourself with existing processes and tools
- Learn the product and how our clients use it
- Collaborate with other teams to understand needs of clients that are assigned to you
- Setup new accounts and monitor the applicant screening queue
At 60 days you will:
- Be fully ramped as a Background Check Support Specialist
- Collaborate with internal stakeholders knowledgeably
WHAT WE’D LIKE YOU TO HAVE
- Strong attention to detail
- Comfortable with Excel and Google Suite
- Experience with SaaS or Web Applications
- Customer support experience as an individual contributor
- Highly organized, can manage multiple competing priorities
- Ability to detect discrepancies, investigate issues, and make necessary corrections
WHAT YOU’LL LOVE ABOUT CLEARCOMPANY
- The people! Our employees and customers consistently express the best thing about ClearCompany is our close-knit, exceptionally talented team. Check out our achievements and G2 reviews.
- A commitment to inclusion & belonging. Engagement = Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 3,000+ customers.
- Outstanding benefits. Flexible vacation, medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life. See the full list here.
- It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team. Learn more about our core values.
- Professional growth. We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
- Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCompany mentor, or jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews
