Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Wellness resources
Benefits/Perks
- Competitive Compensation
- Work From Home
- 401K (full time) + Matching
- Health Benefits (full time)
Job Summary
Our Contact Center Team is hiring up to 2 new team members who bring a strong work ethic, sharp attention to detail, and a genuine desire to create positive customer experiences. This role focuses on scheduling sales appointments through a mix of inbound and outbound phone calls, texts, and emails in a fast-paced, high-touch environment. Who Thrives in This
Role
- Speaks with a smile and communicates clearly and professionally
- Enjoys helping customers and creating positive interactions
- Highly attentive to detail (accuracy and spelling matter)
- Strong multi-tasker able to talk on the phone while texting, scheduling, and documenting
- Comfortable in a fast-paced contact center environment
- Able to listen, pivot, and think critically during live conversations
- Tech-savvy and confident navigating multiple systems and screens
- Strong note-taker with excellent documentation habits
- Able to remain on the phones for the entirety of their shift
- Has a quiet, distraction-free home working environment
- Available to work evenings and/or weekends
- Weekends Saturday or Sunday, 9am–6pm
Primary Responsibilities
- Schedule sales appointments through phone calls, texts, and emails
- Utilize both inbound and outbound calls to achieve scheduling goals
- Route incoming communications to the appropriate department
- Accurately document customer interactions and appointment details
- Follow established scripts, processes, and scheduling guidelines
- Maintain productivity and quality standards throughout each shift
Position Details
- Work From Home position
- Full-time shifts available
- Evening or weekend availability required
- Pay range: $16–$18 per hour, with bonus potential (may bring pay range to $18 - $22)
- Zinga’s-provided computer equipment
- Reliable internet and smartphone required
- Must be able to remain on the phones and perform computer work for the full shift
- Quiet home working environment required
- Excellent attendance required
- Ability to start virtual training on 1/13/2025
Application Instructions
Due to high interest, please follow these steps carefully.
- Attach your resume
- Include the name of your referring team member if applicable
- Provide 3 reasons that you will be an excellent fit for this position
Applications close Friday, 12/26/25.Virtual Interviews will be conducted 12/22/25 - 1/2/26, with training beginning on 1/13/26. Candidates must be able to attend virtual training 1/13 - 1/23 with no interruptions.
This is a remote position.
Compensation: $16.00 - $18.00 per hour
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