Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AI Data Analyst in the United States.This role focuses on analyzing, interpreting, and optimizing data from AI-powered platforms to help organizations make data-driven decisions. You will work closely with AI architects, product teams, and client stakeholders to uncover actionable insights, improve conversational AI systems, and enhance agent assistance and automation solutions. The position involves designing dashboards, monitoring key performance metrics, and supporting AI model improvements. You will leverage your technical expertise and analytical skills to transform complex datasets into clear, impactful recommendations. This is an excellent opportunity for individuals passionate about AI, data analytics, and business optimization in a collaborative and fast-paced environment.

• Accountabilities
• Analyze structured and unstructured data from AI platforms to uncover trends, user behaviors, and optimization opportunities.
• Design and deliver performance reports, dashboards, and actionable recommendations for internal and client teams.
• Support the creation and refinement of AI models, intent libraries, dialog flows, and automation rules based on data insights.
• Monitor and evaluate KPIs such as bot containment, response quality, agent assist adoption, deflection rates, and CSAT.
• Collaborate with AI architects, product designers, and clients to ensure solutions are effective and measurable.
• Identify opportunities to enhance system performance, automate processes, and personalize user interactions.
• Maintain data integrity and consistency across reporting tools, platforms, and integrations.
• Requirements
• Experience working with AI platforms, ideally Cresta and Kore.ai.
• Strong data analysis, reporting, and visualization skills using SQL, Excel, Looker, Power BI, or Tableau.
• Understanding of conversational AI, chatbot analytics, or agent assist performance metrics.
• Ability to translate complex data into actionable insights for both business and technical teams.
• Excellent verbal and written communication, with strong client-facing presentation skills.
• Familiarity with NLP, intent analysis, or conversation logs.
• Experience working with APIs or exporting data from no-code/low-code platforms.
• Kore.ai certifications are a plus but not required.
• Benefits
• Competitive compensation range of $60,000–$100,000, based on experience and location.
• Comprehensive medical, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan and flexible spending accounts.
• Professional development reimbursement and learning opportunities.
• Flexible work environment with remote options.
• Employee assistance programs and additional family benefits.

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1